Support Information

When you need help with your order or our products and services, contact one of our support specialists via e-mail, the Web, or telephone. We commit to getting you in touch with a live person for support within 30 minutes of your initial contact. Most issues are resolved within an hour.

Whalen Metals practices a zero-defect quality management program. We take your concerns seriously and invite our customers to participate in our monthly quality meetings that include senior company management, vendors, and customers.  Take a look at our

Please visit our Guest Book page and share your comments about our approach to quality and customer support.

Whalen Metals

Information on our Quality Programs:   

                    Six Sigma    The Deming Philosophy    Zero-Defect

Click on a region to e-mail your regional support manager.

Sanjay Gupta, Director of Support Services

Please e-mail questions and comments about our support and quality philosophy to sgupta@whalenmetals.com.